Return, Refund & Exchange Policy
At SPD Marketing, we strive to deliver every order accurately and in excellent condition. By placing an order on our website, you acknowledge and agree to the following Return, Refund & Exchange Policy.
Returns & Refunds
We do not accept returns once a product has been delivered.
Refunds are generally not offered. However, if an exchange request is approved and we are unable to provide a replacement (for example, if the product is permanently out of stock), we reserve the right to offer a refund or store credit at our sole discretion.
Please review your order carefully before completing your purchase.
Exchanges
We only offer exchanges under the following circumstances:
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You receive the wrong product, or
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The product is damaged during transit.
To be eligible for an exchange:
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You must contact us within 2 days (48 hours) of receiving your order.
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The product must be unused, in its original packaging, with all tags, accessories, and documentation (if applicable) intact.
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You must provide your order number along with clear photographs and/or a complete, unedited unboxing video showing the issue.
Claims submitted after 48 hours from the recorded delivery time may not be accepted.
Once your claim has been reviewed and approved, we will arrange an exchange for the correct or replacement product, subject to stock availability.
Non-Eligible Cases
Returns, refunds, or exchanges will not be accepted for:
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Change of mind.
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Incorrect product, size, or variant ordered by the customer.
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Products that have been used, installed, altered, or damaged after delivery.
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Products not returned in their original condition and packaging.
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Requests submitted more than 48 hours after delivery.
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Minor cosmetic imperfections, packaging changes, branding updates, or manufacturing batch variations that do not affect the product's intended functionality.
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Damage resulting from improper use, mishandling, negligence, accidents, or normal wear and tear.
Inspection & Approval
All exchange requests are subject to inspection and verification by our team. We reserve the right to approve or reject any claim if:
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The required evidence is not provided.
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The claim does not meet the conditions stated in this policy.
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The damage or issue is determined to have occurred after delivery.
Our decision regarding the eligibility of an exchange shall be final.
Product Images & Descriptions
We make every effort to ensure our product images and descriptions are accurate. However, actual products may vary slightly in color, finish, packaging, branding, or appearance due to manufacturing updates, lighting conditions, screen settings, or production batches. Such variations do not constitute defects and are not grounds for a return, refund, or exchange.
Shipping for Approved Exchanges
If your exchange request is approved because we shipped the wrong item or the product was damaged during transit, we will arrange the replacement in accordance with our exchange process. We reserve the right to determine the most appropriate shipping method for replacement orders.
Shipping for Approved Exchanges
Our liability is limited solely to the replacement of the affected product or, where an exchange cannot reasonably be fulfilled, the issuance of a refund or store credit at our discretion. We shall not be liable for any indirect, incidental, special, or consequential damages arising from the purchase or use of our products.
Policy Updates
We reserve the right to modify or update this policy at any time without prior notice. Any changes will become effective immediately upon being published on this website.